Privacy Policy
ECOTREK ("we", "our", "us") operates this website and store using Shopify to provide our products and services (the "Services"). This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the New Zealand Privacy Act 2020. By using or accessing our Services, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
We may collect information you provide when you:
- Create an account or profile
- Make a purchase, return, exchange, or cancellation
- Communicate with us or provide feedback
- Participate in surveys, contests, loyalty programs, or reviews
Types of information include:
- Name, email, postal address, phone number, birthday, gender
- Payment information (processed securely via Shopify/Stripe)
- Account credentials, preferences, product reviews, photos
- Any other information you voluntarily provide
1.2 Information Collected Automatically
When you use our Services, we may automatically collect:
- Transaction information: items viewed, purchased, or added to cart
- Device & log information: IP address, browser type, access times, pages visited
- Location information: approximate location from IP; precise location if you grant permission via mobile apps
- Cookies & tracking: cookies, web beacons, Google Analytics, and similar technologies
2. How We Use Your Information
We use your personal information for purposes including:
- Fulfilling orders, managing accounts, providing customer support
- Tailoring and improving the Services, including personalized recommendations
- Marketing and advertising (with your consent)
- Detecting fraud, ensuring security, and complying with legal obligations
We will not use your personal information for purposes beyond those listed without obtaining your consent, unless required by law.
3. Sharing and Disclosure
We may share your personal information with:
- Shopify and service providers assisting with payment processing, shipping, IT management, analytics, and customer support
- Marketing and advertising partners
- Third parties as required by law, legal process, or to enforce our agreements
- In the event of a business transaction such as merger or acquisition
We do not sell your personal information. Third parties are required to use your information only for the purpose it was shared.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze usage patterns and measure marketing effectiveness
- Deliver targeted advertisements
You can manage or disable cookies through your browser settings or our cookie consent tools. For more information, visit allaboutcookies.org.
5. International Data Transfers
Our Services are hosted on Shopify, which may store or process your data outside New Zealand, including in the United States. By using our Services, you consent to this transfer. Shopify implements reasonable measures to protect your data.
6. Security and Retention
We take reasonable steps to protect your information but cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, or enforce agreements. Residual anonymous or aggregated data may be stored indefinitely.
7. Your Rights
Under New Zealand law, you may have the right to:
- Access or correct your personal information
- Request deletion of your personal information
- Object to certain processing activities
- Withdraw consent previously given
- Lodge a complaint with our Privacy Officer or relevant authority
To exercise your rights, contact us at info@ecotrek.co.nz.
8. Children
Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. Parents or guardians may request deletion of such information.
9. Third Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the updated date.
Contact Information:
Email: info@ecotrek.co.nz